BIGSOFTI

Delivery Times & Costs: The United States

• Shipping to the United States is free for all orders A$100+ and A$7.99 for orders A$0-A$99.99.
• We do our best to process orders within 24 hours. Delivery times once dispatched are approx 3-5 business days.
• Orders placed on a Friday may not be dispatched until Monday morning.

Delivery Times & Costs: Australia

• Shipping to Australia is free for orders A$100+ and A$7.99 for orders A$0-A$99.99.
• We do our best to process orders within 24 hours. Delivery times once dispatched are approx 3-5 business days.
• Orders placed on a Friday may not be dispatched until Monday morning.

If you are not happy, we are not happy.

We take our quality control very seriously, but occasionally there may be a manufacturing
defect that affects lighting performance. In this case, we are happy to assist you with an exchange of your product.

Moreover, if you are not 100% satisfied with your purchase, you can return your item(s) for a full refund within 14 days. Further details can be found below. Returns must be unused, in the state you received them, and in the original packaging.

Our guarantee does not cover product damages that may have resulted from normal wear and tear, minor cosmetic imperfections, accidental damage caused by the user, faults as a result of wilful or negligent operation, or any other handling. Additionally, BIGSOFTI will not be liable for any damages that may result from the use of any BIGSOFTI product. Our 1-year warranty does not cover the repair or replacement of property such as electronic devices and/or other personal property.

If you would like to request an exchange/refund of your item, follow the instructions on our Exchange Page and (if applicable) send back the item within 14 days of receiving your product. Any returned items received by BIGSOFTI without prior notification and approval cannot be processed. Therefore, please always give us prior notice and wait for our approval so that we can assist fully to make sure things run smoothly.

After we handle your request, we will inform you of the steps to finalise your return. Please keep in mind that all returns/exchanges must be sent back to us no later than 14 days after your order was delivered.

We are closely following recommendations from health officials on preventing the spread of COVID-19, and due to this, there may be a slight delay in the time it takes to process your warranty claim. We also return repaired products via Australia Post, who are currently experiencing delays in the delivery of items, so please allow additional time for your products to be returned to you.

We will continue to monitor the situation, and update as we can. Thank you for your patience and continued support.

For any technical questions, you can reach us via email at [email protected]

How is this different from my phone’s built-in flash?

BIGSOFTI delivers a soft, flattering glow instead of harsh, uneven light—perfect for photos and video.

Can I use this with my laptop for Zoom calls?

Yes! The Universal Clip makes it easy to attach to laptops for better lighting on video calls.

Do I need any special tools to mount it?

Nope! It comes with a Universal Clip and works right out of the box. No tools needed.

Will it work with my DSLR or mirrorless camera?

Yes, with the additional Camera Shoe accessory (sold separately), it fits right onto camera rigs.

Can I adjust the direction of the light?

Yes! The rotating barrel design lets you adjust the angle up to 45 degrees for perfect positioning.

Is it heavy or bulky to carry around?

Not at all. It’s ultra-lightweight and made for portability.

We are a crowdfunding success story with over $1M (AUD) raised on Kickstarter, Indiegogo and Makuake - delivering around 10,000 BIGSOFTI products to more than 7500 happy customers.

Created by award winning designers and Australian film professionals, BIGSOFTI is a mobile, high quality, bi-colour LED soft panel that delivers stunning diffused lighting for better photos, videos and video calls on all your devices.

Founder Al Morrow has over 10 years experience as a Director on commercial film sets across Australia and the US. He has won awards for advertising, been a judge at the Australian Director’s Guild Awards and knows how to light a scene.

Vert Design is a Sydney-based studio and design house who combine the experience of a commercial design practice with the innovation of a small production house, designing products for clients such as BMW and Sony. They win awards. They sit on judging panels for both national and international design awards. They know good design.

Hunter Ho is a manufacturing powerhouse. With years of experience in technology and LED lighting products, Hunter knows how to shine light on the right solutions to deliver stunning, high quality products every day.