TheraPet MD Calming Diffuser Kit

TheraPetMD ships worldwide with rates calculated at checkout based on destination and shipping speed, and diffuser plug types are automatically matched to the customer’s country. Orders are dispatched within 2 business days and include tracking, with standard delivery taking 4–7 business days in the U.S. and 7–12 business days internationally, while express options deliver faster. Customers may request address changes within 24 hours, but modifications aren't guaranteed once processing begins. Shipping times may vary due to stock, couriers, or customs delays, and TheraPetMD is not responsible for issues caused by incorrect addresses or international duties, taxes, and fees, which must be paid by the customer—especially for warranty replacements or lost/damaged shipments outside Australia, New Zealand, the U.S., and Canada. For assistance, customers can reach [email protected].

Customers have a 30-day window from the date of receiving their order to request a refund or return. If the product doesn't meet your expectations or arrives damaged, we are committed to offering a refund or replacement during this 30-day period. Please be aware that customers are responsible for covering the return shipping costs to our address in Texas. We recommend using a reliable shipping service to ensure the safe return of the item. Please note that shipping fees paid at the time of ordering are non-refundable

How does the calming diffuser work?

It releases natural pheromones that dogs instinctively interpret as comforting and reassuring.

What are the ingredients?

Pheromones are a mixture of fatty acids. Our products also contain a solvent, which helps dissolve the pheromones so they can be sprayed or diffused.

How long does it take to see results?

Most dogs show calmer behavior gradually over at least 30 days of continuous use.

Where should I plug in the diffuser?

Use it in the room where your dog spends the most time, away from drafts or air vents. DO NOT plug the diffuser into a power strip or surge protector. The vial should always be directly below the plug-in unit for proper diffusion and to prevent leakage. To ensure the vial is always below the plug-in unit, there is a swivel function on the prongs for outlets with horizontal orientations.

Is the smell normal?

The pheromones are diffused when the plug-in unit heats up. As with any heating element, a slight smell may be present and is totally normal. If you find your diffuser has a stronger smell, please call us and we will be happy to troubleshoot with you!

Should I unplug the diffuser at night?

To keep the good vibes flowing, you should keep your diffuser plugged in at all times. If you notice your diffuser collecting dust, please unplug and follow the cleaning instructions in the user manual found in every box.

How often should I replace the diffuser?

We recommend replacing the refill vial every 30 days or when the liquid runs out. The plug-in unit should be replaced after 6 months of use or after you have used three refill vials (whichever comes first!)

Is it safe to use around cats and other pets?

Yes, it is designed to be safe for multi-pet households.

At TheraPet, we understand the bond you share with your pets, the joy they bring, and the concern you feel when they’re stressed or anxious. That’s why our mission is simple: to help you create a calm, happy, and harmonious home where your pets can truly thrive.

Developed by veterinarians and animal behavior experts, TheraPet uses natural pheromones that replicate pets’ own calming signals. Providing a safe, non-invasive, and drug-free way to ease stress and support emotional well-being.

We believe in the power of nature and science working together to bring peace of mind to both pets and their humans. With proven results, a risk-free 60-day refill promise, and round-the-clock support, we’re here to make every day with your pet a little calmer, happier, and more connected.